If you're a PetDesk user, you might have noticed something new in your dashboard. While it's small enough to go unnoticed, it's a rather significant upgrade to your arsenal of business-evaluation tools.
Your Net Promoter Score (NPS), neatly tucked away in the Metrics tab of your dashboard, is our latest addition to your tool set. What is it? In short, it's a reflection of your rating by clients. According to Bain & Company, businesses with long-term profitable growth have an NPS twice that of your average company. The higher your NPS, the better off your are.
Raising this number can drive the growth your practice. Due to this, it's a good idea to keep an eye on it, especially if you're interested in growing your practice. Let's find out how it works, why it's important, and what you can to create favorable reviews that move your Net Promoter Score upwards.