Flashback circa 2009. My name is Betsey and I am a boxer. I am from Texas, but recently moved to California. Ever since I was a wee little puppy I dreamed of the big city and the office jobs it housed. If there was one thing I have always known it was that I wanted to grow up to be an office dog. This would prove to be very hard, considering I was a crazy pup, but that would not stop me from pursuing my dreams!
In late August of 2017, Hurricane Harvey pommeled Houston, Texas and left only destruction for the coastal city. Businesses and homes were flooded beyond any prediction, including two veterinary practices utilizing the PetDesk system. Stuebner Airlines Veterinary Hospital (& SA Champions Veterinary Hospital) staff didn’t realize the role that PetDesk would play in the life of their businesses.
How can you differentiate your practice, boost client loyalty, and increase revenue?
Simple. Spend half an hour on the phone with PetDesk. Our Implementation Team will work with you to customize a synced, PetDesk app-based Loyalty Program for your vet practice. Here's a true story about one of our customers and their journey to success through Loyalty.
Hi everyone! My name is Kube and I just turned 1!
This is my first blog post EVER, so I am very excited to see if you like it. I really hope you do, my mom says I am eager to please. She works at PetDesk and sometimes I get to go with her. She says I am still a little too crazy to bring everyday though. I need to work on my “office etiquette”. I am not sure what that means though, do you know what an etiquette is? Is that a food?
Hi, I'm Pancho the business dog! Last week was my first day on the job at PetDesk. My office is in a totally different part of San Diego than where I live, so there are a hundred new things to smell on my walks around the office.
My brother is a miles-per-gallon nerd, it’s one of his (endearing?) quirks. In a tiny book, he marks the number on his odometer religiously at each fill-up station he’s been to. He does some quick math on the number of gallons he’s filling up, and then writes down the money spent per mile driven. Long story short, he does math.
Customer Success can often be roped into, or confused with, Technical Support/Customer Service. I mean, they both have “customer” in the name, right?
Honestly, both departments and functions are important in providing the optimal customer experience. The biggest difference of the two can be summarized in two words: proactive vs. reactive.