PetDesk Blog

PetDesk: The Unexpected Life Preserver

Posted by Sara Richardson on 11/10/17 11:03 AM

In late August of 2017, Hurricane Harvey pommeled Houston, Texas and left only destruction for the coastal city. Businesses and homes were flooded beyond any prediction, including two veterinary practices utilizing the PetDesk system. Stuebner Airlines Veterinary Hospital (& SA Champions Veterinary Hospital) staff didn’t realize the role that PetDesk would play in the life of their businesses.

Read More

Topics: Cats, Dogs, PetDesk, Pet Health, Client Retention, success

Loyalty as a Revenue Generator: A Clinic's Story of App-Based Loyalty

Posted by Rose Ynohuye on 10/11/17 7:45 AM

How can you differentiate your practice, boost client loyalty, and increase revenue? 

Simple. Spend half an hour on the phone with PetDesk. Our Implementation Team will work with you to customize a synced, PetDesk app-based Loyalty Program for your vet practice. Here's a true story about one of our customers and their journey to success through Loyalty. 

Want to print out the infographic below and share it with the rest of the veterinary staff? Download the printer-friendly infographic PDF here.

Read More

Topics: Mobile Strategy, Fun, PetDesk, Client Retention, Veterinary Practice Management, Loyalty

PetDesk Office Dog of the Month: KUBE

Posted by Ash Towers on 10/5/17 8:29 AM

Hi everyone! My name is Kube and I just turned 1!

This is my first blog post EVER, so I am very excited to see if you like it. I really hope you do, my mom says I am eager to please. She works at PetDesk and sometimes I get to go with her. She says I am still a little too crazy to bring everyday though. I need to work on my “office etiquette”. I am not sure what that means though, do you know what an etiquette is? Is that a food? 


Read More

Topics: Fun, Dogs, Pet Employee of the Month

PetDesk Office Dog of the Month: PANCHO

Posted by Shawn Elizabeth Bridgeman on 9/8/17 6:00 AM


Hi, I'm Pancho the business dog! Last week was my first day on the job at PetDesk. My office is in a totally different part of San Diego than where I live, so there are a hundred new things to smell on my walks around the office. 

Read More

Topics: Dogs, PetDesk, Pet Employee of the Month

PetDesk @ CVC Kansas City

Posted by Shona Fenner on 8/16/17 9:08 AM


Find PetDesk at Booth 1611 at CVC Kansas City, August 25th-28th. 

Read More

Topics: Insider, App, PetDesk, cvc

Reaching Clients: Checking the Gas Tank for Leaks

Posted by John Martin on 8/4/17 12:04 PM

My brother is a miles-per-gallon nerd, it’s one of his (endearing?) quirks. In a tiny book, he marks the number on his odometer religiously at each fill-up station he’s been to. He does some quick math on the number of gallons he’s filling up, and then writes down the money spent per mile driven. Long story short, he does math.

Read More

Topics: Client Acquisition, Client Retention, Veterinary Practice Management

Customer Success vs. Customer Support: What’s the Difference Anyway?

Posted by Kayla Thompson on 7/31/17 5:06 PM

Customer Success can often be roped into, or confused with, Technical Support/Customer Service. I mean, they both have “customer” in the name, right?

Honestly, both departments and functions are important in providing the optimal customer experience. The biggest difference of the two can be summarized in two words: proactive vs. reactive.

Read More

Topics: PetDesk, Veterinary Practice Management, support, success

Update: New PetDesk Logo

Posted by Shona Fenner on 7/9/17 2:01 PM


As you know, we've been making quite a few improvements lately.

Read More

Topics: Updates, App, PetDesk, Dashboard

Loyalty: It's What Brings Your Clients Back in Time and Time Again

Posted by Sean O'Connor on 3/31/17 10:31 AM

 

Repeat business and customer loyalty are important foundations of any successful business. Without repeat business, the sheer cost of acquiring new clients quickly overwhelms any opportunity to generate profits. Put another way -- it's significantly cheaper to retain what you've got than it is to acquire something new.

Read More

Topics: Client Retention

Reminder Systems are Revenue Generators, Not Cost Centers.

Posted by Sean O'Connor on 3/29/17 10:04 AM

Every business is composed of various cost centers and revenue generators. While the proper term for revenue generators is called profit centers in finance or accounting, we'll stick with something simpler and more accessible for the sake of this post.

Your veterinary technicians, kennels, or other "service departments" within your organization? They're important pillars of your practice and contribute to your profits. They are revenue generators. However, there's something much smaller, cheaper, and likely unexpected at your practice that's equally as important to your revenue.

What is it? Postcards. Well, postcards and a few other things. Let's find out why.

Read More

Topics: Revenue

The World Has Changed, Again

We help you navigate the new mobile world

More than 65% of time spent on digital devices is now spent on mobile phones. Just 1 year ago it was less than 40%. And almost 90% of that time is spent using apps. Change is moving faster than ever.

We can handle the change for you to:

  • Build client loyalty with an app
  • Improve client communications
  • Find new clients profitably

Most Popular Posts