In late August of 2017, Hurricane Harvey pommeled Houston, Texas and left only destruction for the coastal city. Businesses and homes were flooded beyond any prediction, including two veterinary practices utilizing the PetDesk system. Stuebner Airlines Veterinary Hospital (& SA Champions Veterinary Hospital) staff didn’t realize the role that PetDesk would play in the life of their businesses.
How can you differentiate your practice, boost client loyalty, and increase revenue?
Simple. Spend half an hour on the phone with PetDesk. Our Implementation Team will work with you to customize a synced, PetDesk app-based Loyalty Program for your vet practice. Here's a true story about one of our customers and their journey to success through Loyalty.
Want to print out the infographic below and share it with the rest of the veterinary staff? Download the printer-friendly infographic PDF here.
Hi everyone! My name is Kube and I just turned 1!
This is my first blog post EVER, so I am very excited to see if you like it. I really hope you do, my mom says I am eager to please. She works at PetDesk and sometimes I get to go with her. She says I am still a little too crazy to bring everyday though. I need to work on my “office etiquette”. I am not sure what that means though, do you know what an etiquette is? Is that a food?
Hi, I'm Pancho the business dog! Last week was my first day on the job at PetDesk. My office is in a totally different part of San Diego than where I live, so there are a hundred new things to smell on my walks around the office.
My brother is a miles-per-gallon nerd, it’s one of his (endearing?) quirks. In a tiny book, he marks the number on his odometer religiously at each fill-up station he’s been to. He does some quick math on the number of gallons he’s filling up, and then writes down the money spent per mile driven. Long story short, he does math.
Customer Success can often be roped into, or confused with, Technical Support/Customer Service. I mean, they both have “customer” in the name, right?
Honestly, both departments and functions are important in providing the optimal customer experience. The biggest difference of the two can be summarized in two words: proactive vs. reactive.
Repeat business and customer loyalty are important foundations of any successful business. Without repeat business, the sheer cost of acquiring new clients quickly overwhelms any opportunity to generate profits. Put another way -- it's significantly cheaper to retain what you've got than it is to acquire something new.
Topics: Client Retention
Every business is composed of various cost centers and revenue generators. While the proper term for revenue generators is called profit centers in finance or accounting, we'll stick with something simpler and more accessible for the sake of this post.
Your veterinary technicians, kennels, or other "service departments" within your organization? They're important pillars of your practice and contribute to your profits. They are revenue generators. However, there's something much smaller, cheaper, and likely unexpected at your practice that's equally as important to your revenue.
What is it? Postcards. Well, postcards and a few other things. Let's find out why.