It’s not unusual to see a dog owner walking down the street while swiping through their fun. It seems like you can’t go a day without scrolling through your social media feed without seeing pictures or videos of somebody’s pet. How we’re communicating is constantly changing and it’s difficult to keep up with it.
Many pet parents visit the same veterinary practice year after year, even for multiple pets, out of loyalty. Depending on the type of loyalty your clinic is encouraging, your client may consider going elsewhere for pet care instead of referring you to their friends.
Topics: Client Engagement
After pet parents choose which veterinary clinic or grooming salon is best for their pet companions, the answer to one question is sure to decide if they keep coming back: “Does it feel good interacting with this pet care business?”