PetDesk Blog

PetDesk: The Unexpected Life Preserver

Posted by Sara Richardson on 11/10/17 11:03 AM

In late August of 2017, Hurricane Harvey pommeled Houston, Texas and left only destruction for the coastal city. Businesses and homes were flooded beyond any prediction, including two veterinary practices utilizing the PetDesk system. Stuebner Airlines Veterinary Hospital (& SA Champions Veterinary Hospital) staff didn’t realize the role that PetDesk would play in the life of their businesses.

Read More

Topics: Cats, Dogs, PetDesk, Pet Health, Client Retention, success

Customer Success vs. Customer Support: What’s the Difference Anyway?

Posted by Kayla Thompson on 7/31/17 5:06 PM

Customer Success can often be roped into, or confused with, Technical Support/Customer Service. I mean, they both have “customer” in the name, right?

Honestly, both departments and functions are important in providing the optimal customer experience. The biggest difference of the two can be summarized in two words: proactive vs. reactive.

Read More

Topics: PetDesk, Veterinary Practice Management, support, success

The World Has Changed, Again

We help you navigate the new mobile world

More than 65% of time spent on digital devices is now spent on mobile phones. Just 1 year ago it was less than 40%. And almost 90% of that time is spent using apps. Change is moving faster than ever.

We can handle the change for you to:

  • Build client loyalty with an app
  • Improve client communications
  • Find new clients profitably

Most Popular Posts