In late August of 2017, Hurricane Harvey pommeled Houston, Texas and left only destruction for the coastal city. Businesses and homes were flooded beyond any prediction, including two veterinary practices utilizing the PetDesk system. Stuebner Airlines Veterinary Hospital (& SA Champions Veterinary Hospital) staff didn’t realize the role that PetDesk would play in the life of their businesses.
Customer Success can often be roped into, or confused with, Technical Support/Customer Service. I mean, they both have “customer” in the name, right?
Honestly, both departments and functions are important in providing the optimal customer experience. The biggest difference of the two can be summarized in two words: proactive vs. reactive.