PetDesk Blog

Best Practices for Scheduling Appointments at Your Veterinary Clinic

Posted by Sarah Laoyan on 7/17/18 3:15 PM

Veterinary clinics have the unique challenge of having to perform several different types of appointments a day, from dental cleanings to surgery and back again to euthanasia.

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Topics: Tips, App, Veterinary clinic, Veterinary Practice Management

5 Things to Do When Your Clinic is Short Staffed

Posted by Sarah Laoyan on 6/7/18 1:30 PM

Sometimes the inevitable happens and one of your team members calls out sick. DON’T PANIC! While there are a lot of things that will be a little more challenging throughout the day, there a few things you can do to help your day at the clinic go by a little smoother - despite your lack of staff for the day.

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Topics: Veterinary Practice Growth, Veterinary Practice Management

5 Fixes to Make Your Veterinary Clinic Client-Centric

Posted by Sarah Laoyan on 6/5/18 1:40 PM

For most veterinarians, the main reason they chose to enter the veterinary medicine field is because of their love for animals. It’s no easy feat to go through almost ten years of education to then take on the challenge to open up your own practice. That in of itself is a major accomplishment! But the reality is that starting a pet business brings up a unique set of challenges that may fall to the wayside as the business ramps up.

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Topics: Veterinary Practice Growth, Veterinary Practice Management, Loyalty

Loyalty as a Revenue Generator: A Clinic's Story of App-Based Loyalty

Posted by Rose Ynohuye on 10/11/17 7:45 AM

How can you differentiate your practice, boost client loyalty, and increase revenue? 

Simple. Spend half an hour on the phone with PetDesk. Our Implementation Team will work with you to customize a synced, PetDesk app-based Loyalty Program for your vet practice. Here's a true story about one of our customers and their journey to success through Loyalty. 

Want to print out the infographic below and share it with the rest of the veterinary staff? Download the printer-friendly infographic PDF here.

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Topics: Mobile Strategy, Fun, PetDesk, Client Retention, Veterinary Practice Management, Loyalty

Reaching Clients: Checking the Gas Tank for Leaks

Posted by John Martin on 8/4/17 12:04 PM

My brother is a miles-per-gallon nerd, it’s one of his (endearing?) quirks. In a tiny book, he marks the number on his odometer religiously at each fill-up station he’s been to. He does some quick math on the number of gallons he’s filling up, and then writes down the money spent per mile driven. Long story short, he does math.

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Topics: Client Acquisition, Client Retention, Veterinary Practice Management

Customer Success vs. Customer Support: What’s the Difference Anyway?

Posted by Kayla Thompson on 7/31/17 5:06 PM

Customer Success can often be roped into, or confused with, Technical Support/Customer Service. I mean, they both have “customer” in the name, right?

Honestly, both departments and functions are important in providing the optimal customer experience. The biggest difference of the two can be summarized in two words: proactive vs. reactive.

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Topics: PetDesk, Veterinary Practice Management, support, success

The Top 5 Reasons for No-Shows at Your Veterinary Practice

Posted by Sean O'Connor on 1/11/17 8:00 AM

No-shows are the bane of any appointment-based service industry. In the veterinary industry, AAHA reports a 9% industry-wide no-show rate. For roughly every 10 to 11 appointments you have per day, one won't show. In the 250 working days ahead in 2017, your practice would experience 225 no-shows.

That's a lot of money left on the table.

The problem with no-shows? Valuable appointment slots being used for naught when paying customers are patiently waiting for an opening.

Let's take a look at your typical scenario: Client calls in. Client requests appointment. You schedule the client at a time that works for both of you. When the time comes to see the patient, they don't show. These are costly losses that affect every veterinary practice across the country.

With this being such a prevalent problem, it makes you wonder why clients no-show. Are there ways you can prevent no-shows? Yes, but it's important to note why they happen in the first place. Also, take comfort in knowing there are a few practices you can follow to best avoid no-shows.

Are you ready to find out why clients get cold feet and learn what you can do to prevent no-shows? Let's find out.

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Topics: Veterinary Practice Management

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