PetDesk Blog

Loyalty as a Revenue Generator: A Clinic's Story of App-Based Loyalty

Posted by Rose Ynohuye on 10/11/17 7:45 AM

How can you differentiate your practice, boost client loyalty, and increase revenue? 

Simple. Spend half an hour on the phone with PetDesk. Our Implementation Team will work with you to customize a synced, PetDesk app-based Loyalty Program for your vet practice. Here's a true story about one of our customers and their journey to success through Loyalty. 

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Topics: Mobile Strategy, Fun, PetDesk, Client Retention, Veterinary Practice Management, Loyalty

Reaching Clients: Checking the Gas Tank for Leaks

Posted by John Martin on 8/4/17 12:04 PM

My brother is a miles-per-gallon nerd, it’s one of his (endearing?) quirks. In a tiny book, he marks the number on his odometer religiously at each fill-up station he’s been to. He does some quick math on the number of gallons he’s filling up, and then writes down the money spent per mile driven. Long story short, he does math.

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Topics: Client Acquisition, Client Retention, Veterinary Practice Management

Customer Success vs. Customer Support: What’s the Difference Anyway?

Posted by Kayla Thompson on 7/31/17 5:06 PM

Customer Success can often be roped into, or confused with, Technical Support/Customer Service. I mean, they both have “customer” in the name, right?

Honestly, both departments and functions are important in providing the optimal customer experience. The biggest difference of the two can be summarized in two words: proactive vs. reactive.

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Topics: PetDesk, Veterinary Practice Management, support, success

The Top 5 Reasons for No-Shows at Your Veterinary Practice

Posted by Sean O'Connor on 1/11/17 8:00 AM

No-shows are the bane of any appointment-based service industry. In the veterinary industry, AAHA reports a 9% industry-wide no-show rate. For roughly every 10 to 11 appointments you have per day, one won't show. In the 250 working days ahead in 2017, your practice would experience 225 no-shows.

That's a lot of money left on the table.

The problem with no-shows? Valuable appointment slots being used for naught when paying customers are patiently waiting for an opening.

Let's take a look at your typical scenario: Client calls in. Client requests appointment. You schedule the client at a time that works for both of you. When the time comes to see the patient, they don't show. These are costly losses that affect every veterinary practice across the country.

With this being such a prevalent problem, it makes you wonder why clients no-show. Are there ways you can prevent no-shows? Yes, but it's important to note why they happen in the first place. Also, take comfort in knowing there are a few practices you can follow to best avoid no-shows.

Are you ready to find out why clients get cold feet and learn what you can do to prevent no-shows? Let's find out.

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Topics: Veterinary Practice Management

The World Has Changed, Again

We help you navigate the new mobile world

More than 65% of time spent on digital devices is now spent on mobile phones. Just 1 year ago it was less than 40%. And almost 90% of that time is spent using apps. Change is moving faster than ever.

We can handle the change for you to:

  • Build client loyalty with an app
  • Improve client communications
  • Find new clients profitably

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